Our Booking Policy
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. We do record these occurrences to prevent abuse of the policy. Our goal is to be preventative to protect and accommodate our valued clients.
Client care is paramount to us – we value your time with us as much as you value our time with you. Therefore we hope that you will appreciate our booking policy.
A DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS.
Online bookings have a feature to allow you to securely leave your credit card. For your convenience we send SMS + email confirmations 48 HOURS before your appointment. You can make changes to your own appointments by logging in at the booking page.
Should you need to cancel or change your appointment, in consideration for other clients who are
wanting to secure an appointment we ask you to please do this as soon as possible. Your deposit can be held for your next booking or refunded to you. We can continue rolling over your deposit if you have recurring appointments with us (so that we don’t have to create a new deposit each booking).
If you don’t provide us with 24 hrs notice or fail to turn up you will be charged a fee.
You are absolutely more than welcome to send a friend or family member in your place (even for a different treatment, as long as the entire booking time is taken).
We thank you for your understanding and cooperation in following our cancellation policy.